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"Add New Translation" and "Concordance Search" Functions Deactivated

Hi Everyone. 

I am very inexperienced at using SDL and I have a question:

I was sent a package with 4 documents by a client. All documents are very similar. And there should be a lot of CM/100% matches. I have completed the 1st document, but I then noticed that when I started on the 2nd the software was not recognizing any of the matches. It was then I noticed that the “add as new translation” and “concordance search” features are deactivated (appear as grey). I ran a repair and it still did not work. Does anyone have an idea why? Is it sometime with the file sent by the client? I would appreciate any help.

Thanks so much

Stephen