Hello,
I have recently upgraded my Studio licence to the 2021 version. Now, however, whenever I try adding my clients' servers, I get an error message which tells me that it is not possible to connect to the server. The server addresses are correct, and what worries me is that it happens with both servers I tried to connect to. How can I solve this problem? Are there any compatibility problems between Trados 2021 and any GroupShare versions?
Hello Erika Trabattoni ,
You haven't mentioned which version of GroupShare (GS) you are trying to connect to.
Trados 2021 is compatible with GS 2020 and 2017.
If your client is using an older version, then you won't be able to connect.
Its also useful if you can post the full error message, as if the versions are compatible, this will often indicate what the issue might me.
Also ensuring Studio/MultiTerm is added to your Antivirus 'exceptions list' often cures connection issues.
Oana Nagy | Developer Experience | QA Engineer | RWS Group
Hello Whale,
I actually managed to solve the problem with my clients.
They had changed something in their own setups.
I was worried because the issue emerged with two different clients, and I thought it was due to my upgrade, but this was not the case.
Thank you for your support!
Hello Whale,
I actually managed to solve the problem with my clients.
They had changed something in their own setups.
I was worried because the issue emerged with two different clients, and I thought it was due to my upgrade, but this was not the case.
Thank you for your support!
Hi Steven, I am now having this problem when trying to add a server. I have a new pc and moved Studio 2021 over. I cannot now add my 'old' servers. I know the server address is correct and is available, because it is working fine on my laptop (also with SDL Studio 2021). I have added Trados Studio to my list of apps allowed through the firewall, but still no luck. Any advice?
Ellisabeth Blom
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