object reference not set to an instance or object with termbases

I'm getting this error when trying to connect to server termbase or adding to a local one. I have reinstalled Trados2019 and MultiTerm 2019 several times and am still getting this error every time. I know there is nothing wrong with the server termbase as other translators are using it without difficulty. None of the fixes previously posted here have done anything. Any ideas?

Fullscreen 7380.errors_4_community.xml Download

<?xml version="1.0"?>
-<SDLErrorDetails time="20.10.2020 17:08:22">
<ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage>
-<Exception>
<Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2146233088</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]>
</StackTrace>
-<InnerException>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2147467261</HResult>
-<StackTrace>
-<![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetMACAddress()
   at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetClientUniqueId(String userID)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]>
</StackTrace>
</InnerException>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DESKTOP-5605BRU\Dave</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-5605BRU</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16691976 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

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Thread Subject & Description
object reference not set to an instance or object with termbases I'm getting this error when trying to connect to server termbase or adding to a local one. I have reinstalled Trados2019 and MultiTerm 2019 several times and am still getting this error every time. I know there is nothing wrong with the server termbase as other translators are using it without difficulty. None of the fixes previously posted here have done anything. Any ideas? .code-editor .code-editor-heading{border-top:1px solid #e7e6e8;border-left:1px solid #e7e6e8;border-right:1px solid #e7e6e8;background-color:#fafafa;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#271a32}.code-editor .code-editor-heading a:hover{color:#3e016f} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/7380.errors_5F00_4_5F00_community.xml?_=637388215339627398 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/7380.errors_5F00_4_5F00_community.xml?_=637388215339627398 <?xml version="1.0"?> -<SDLErrorDetails time="20.10.2020 17:08:22"> <ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage> -<Exception> <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=15.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink/> <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source> <HResult>-2146233088</HResult> -<StackTrace> -<![CDATA[ at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings) at Sdl.MultiTerm.Client.Terminology.UI.TermbaseSelectorList.ShowLogInDialog()]]> </StackTrace> -<InnerException> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink/> <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source> <HResult>-2147467261</HResult> -<StackTrace> -<![CDATA[ at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetMACAddress() at Sdl.MultiTerm.Client.TerminologyProvider.Utils.GetClientUniqueId(String userID) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.ServerBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]> </StackTrace> </InnerException> </Exception> -<Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>15.0.0.0</ProductVersion> <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>DESKTOP-5605BRU\Dave</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DESKTOP-5605BRU</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>16691976 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c672678008_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c672678008_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); });
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0 Paul Filkin over 5 years ago

David Vitan Support Case Id : 00541614. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Paul Filkin | RWS

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0 David Vitan over 5 years ago in reply to Paul Filkin

I had a 90 minute remote maintenance session yesterday at the end of which it was declared that the problem was solved, yet today I am getting the same error message again, exactly the same symptoms as before. Can you please file another case?
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0 David Vitan over 5 years ago in reply to Paul Filkin

I had a 90 minute remote maintenance session yesterday at the end of which it was declared that the problem was solved, yet today I am getting the same error message again, exactly the same symptoms as before. Can you please file another case?
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object reference not set to an instance or object with termbases