Hello David Vitan ,

I can see that a support ticket was previously logged for you on a different thread.

https://community.sdl.com/product-groups/translationproductivity/f/studio/31661/object-reference-not-set-to-an-instance-or-object-with-termbases

From the information that I can see on the support log, the error was fixed by -

- uninstalled Multiterm 2019
- deleted Multiterm folders from the AppData folder (Local and Roaming)
- downloaded and installed the latest Multiterm version
- restarted PC

The problem was then fixed just last week via a remote session.

I note from the error above, that this appears to be caused by a login error on a remote client server-

David Vitan said:

<ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage>

Can you please check that the login credentials are correct- and also check with your client that they haven't changed/updated their system (which could cause login issues).

Hello David Vitan ,

I can see that a support ticket was previously logged for you on a different thread.

https://community.sdl.com/product-groups/translationproductivity/f/studio/31661/object-reference-not-set-to-an-instance-or-object-with-termbases

From the information that I can see on the support log, the error was fixed by -

- uninstalled Multiterm 2019
- deleted Multiterm folders from the AppData folder (Local and Roaming)
- downloaded and installed the latest Multiterm version
- restarted PC

The problem was then fixed just last week via a remote session.

I note from the error above, that this appears to be caused by a login error on a remote client server-

David Vitan said:

<ErrorMessage>A connection to SDL MultiTerm Server groupshare.eurocom.at could not be established. Invalid Login Details</ErrorMessage>

Can you please check that the login credentials are correct- and also check with your client that they haven't changed/updated their system (which could cause login issues).

There error was DECLARED solved, but the person only checked whether my Multiterm can connect to an SDL testing server. It was never verified if the error persists when trying to connect through Studio or adding a term to a local TB (my description of the problem). As I have stated many times, the error also occurs when I try to add a term to a LOCAL TB and that can not have anything to do with login credentials. Also, the login credentials are correct and other people have no problem connecting to the same server.

Here's the error when trying to add a term to a local TB on my own computer:

<?xml version="1.0"?>

-<SDLErrorDetails time="03.11.2020 09:20:00">

<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>


-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.Connectors</Source>

<HResult>-2147467261</HResult>


-<StackTrace>

-<![CDATA[   at Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
   at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnectorEx.Init()
   at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnectorEx..ctor()
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermTermAccessLoader.Initialize(IProjectTermbase projectTermbase, String sourceLocale, String targetLocale)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.CreateTermLoader(ITerminologyProvider terminologyProvider)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.GetTermAccessLoader(ITerminologyProvider terminologyProvider)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddAndEditTerm(ITerminologyProvider termbase, ITermHit term, String source, String target)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddAndEditTerm(ITerminologyProvider termbase, ITermHit term, String source, String target)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddAndEditTerm(ITerminologyProvider termbase, ITermHit term, String source, String target)
   at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
   at Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.AddTerm()
   at Sdl.TranslationStudio.Editor.Terminology.Actions.QuickAddNewTerm.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
   at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>
</StackTrace>

</Exception>


-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<ProductVersion>15.0.0.0</ProductVersion>

<EntryAssemblyFileVersion>15.2.7.2849</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1033</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-5605BRU\Dave</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-5605BRU</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>16691976 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

Hello David Vitan ,

I just wanted to update this thread as I believe the problem is now fixed and this may help others who have a similar issue.

After recreating the local Termbase (which had become corrupted) this issue was fixed.

The error trying to access the remote Termbase was due to NordVPN blocking the access.

Please do let us know, should you come across other issues.

Hello

Yes it was fixed, but shortly afterwards it happened again. My suspicion is that something on my computer corrupts the TB.

I have done what the technician has done and copied the old TB into a new one and now it has been working for a few hours. Fingers crossed...

Thank you for your help anyway