Error message: "Unexpected exception when initializing view part Fragment Matches", repaired and reinstalled Trados Studio 2019 and still unable to make it work.

Question

After a Windows update, the "Unexpected exception when initializing view part Fragment Matches" appeared in my Trados Studio 2019, and after reading all the related Knowledge Base articles available, I repaired Trados using the Control Panel recommended action in Windows 10. 
 As it didn't work, I uninstalled Trados Studio 2019, restarted the computer and reinstalled it. The message still appears, and it won't let me work in any project, and I'm on a tight schedule to deliver an important job. 
 Can anyone help me? 
 Thanks in advance!

Paul Filkin · Accepted Answer

Silvana Espindola Nogueira 
 A repair isn't the normal solution to this one, you would probably be better off trying a reset. 
 You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it: 
 appstore.sdl.com/.../ 
 But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 
 So the path would become this: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\ 15.0.0.0 _old 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../

Trados Studio > 1. Trados Studio

Error message: "Unexpected exception when initializing view part Fragment Matches", repaired and reinstalled Trados Studio 2019 and still unable to make it work.

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