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Problem with Trados 2021: "An unexpected error has occurred while loading the application plug-ins"

Far P

Hi,

I have just upgraded Trados from version 2017 to version 2021. Everything works well, except the Plugins. As soon as I install Plugins, I get this error: "An unexpected error has occurred while loading the application plug-ins" and then I can't use most of the Plugins I have installed.
I solved the problem once using the solution in this article: gateway.sdl.com/.../communityknowledge, but after I installed a couple of Plugins, I always received the same error. Here below I send the screenshot of the error.

Error message in Trados Studio 2021 stating 'An unexpected error has occurred while loading the application plug-ins.' with a stack trace of file paths and methods listed below.

Could you please help me to solve this problem because I have an urgent project that I have to deliver?

Thanks

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[edited by: Trados AI at 3:02 AM (GMT 0) on 29 Feb 2024]
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    Hello @

    I would first suggest removing the plugins you installed for Studio 2017/2021

    Simply Click on the Windows Icon and then type SDL Plugin Management

    SDL Plugin Management window showing options for SDL Trados Studio 2019, SDL Trados Studio 2021, and SDL Analyse 2021.

    SDL Plugin Management screen with a green arrow pointing to SDL Trados Studio 2017, and a list of installed plugins including SDL Machine Translation Cloud and SDL Community.InvoiceAndQuotes.Integration.

    Now select the version (2017) and uninstall the plugins-

    Please repeat with Studio 2021 and remove the plugins.

    Now navigate to the following folders eg.

    File Explorer window open to the SDL Trados Studio Plugins directory, showing folders for versions 14, 15, and 16, and two VersionManager files.

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\unpacked 

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\packages 

    and remove any existing apps and repeat for the following

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\unpacked 

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\unpacked 

    Now try downloading and installing the required apps from the SDL App Store- selecting the correct version.

    https://appstore.sdl.com/

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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    Generated Image Alt-Text
    [edited by: Trados AI at 3:03 AM (GMT 0) on 29 Feb 2024]
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  • +1

    Hello @

    I would first suggest removing the plugins you installed for Studio 2017/2021

    Simply Click on the Windows Icon and then type SDL Plugin Management

    SDL Plugin Management window showing options for SDL Trados Studio 2019, SDL Trados Studio 2021, and SDL Analyse 2021.

    SDL Plugin Management screen with a green arrow pointing to SDL Trados Studio 2017, and a list of installed plugins including SDL Machine Translation Cloud and SDL Community.InvoiceAndQuotes.Integration.

    Now select the version (2017) and uninstall the plugins-

    Please repeat with Studio 2021 and remove the plugins.

    Now navigate to the following folders eg.

    File Explorer window open to the SDL Trados Studio Plugins directory, showing folders for versions 14, 15, and 16, and two VersionManager files.

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\unpacked 

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\packages 

    and remove any existing apps and repeat for the following

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\unpacked 

    C:\Users\Your Name\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\unpacked 

    Now try downloading and installing the required apps from the SDL App Store- selecting the correct version.

    https://appstore.sdl.com/

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 3:03 AM (GMT 0) on 29 Feb 2024]
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