Hi all,
One of my translators just came up with an issue. He was proofreading a rather huge file in Trados (originally an xls file), he saved and closed Trados.
Now when trying to reopen the file he got the error:
unexpected error when detecting file type for file "file name": Root element is missing.
the file seems to be empty (it is 1KB in fact) and he can't see the previous changes.
Any help? Thanks
Unfortunately there is not much to do about this. A file size of 1 kB means the file IS empty.
There is no way to restore it from here. The only option would be searching on the translators computer (in the temp folder) for some content of this file and hoping, that something will be found (which I doubt BTW).
Otherwise he will need to start again, I'm afraid.
The problem may be very well caused by closing Studio even before the save process was really done... Or even switching off the power too early.
XML files (and a SDLXLIFF file is XML in the end) are kept in RAM AFAIK and then stored on the HDD. If the file was still in RAM when Studio/system closed, it is unfortunately lost for ever.
_________________________________________________________
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Unfortunately there is not much to do about this. A file size of 1 kB means the file IS empty.
There is no way to restore it from here. The only option would be searching on the translators computer (in the temp folder) for some content of this file and hoping, that something will be found (which I doubt BTW).
Otherwise he will need to start again, I'm afraid.
The problem may be very well caused by closing Studio even before the save process was really done... Or even switching off the power too early.
XML files (and a SDLXLIFF file is XML in the end) are kept in RAM AFAIK and then stored on the HDD. If the file was still in RAM when Studio/system closed, it is unfortunately lost for ever.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Sandra
If you used Studio 2014 SP1 or higher, have a look at the following folder:
c:\Users\<your user name>\Documents\Studio 2014\AutoSave\
You might find an SDLXLIFF file which reflects an intermediate stage before the crash.
Walter
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