Hello laura Fernández ,

It would be helpful if you could post the full error stack as this often provides essential information

Also, please let us know the exact version of Studio you are using along with the Windows version.

Unexplained crashes can sometimes be due to Windows and components not being updated-

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm

As you also mention 'we' I'm assuming this affects a number of users, which could indicate that your AV provider is the issue.

Please ensure Studio/MultiTerm are added to your AV providers 'exceptions list'.

Hello laura Fernández ,

It would be helpful if you could post the full error stack as this often provides essential information

Also, please let us know the exact version of Studio you are using along with the Windows version.

Unexplained crashes can sometimes be due to Windows and components not being updated-

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm

As you also mention 'we' I'm assuming this affects a number of users, which could indicate that your AV provider is the issue.

Please ensure Studio/MultiTerm are added to your AV providers 'exceptions list'.

Hi Steven,

Thanks for your reply. Find below two screenshots with the full error stack and our Windows version and build. I also confirm this affects a number of users, at least 8.

The AV provider gives us a place to start, we will dig into it and see if this solves the problem.

Thanks for your time,

Marta

Hello laura Fernández ,

Thanks for the update.

I notice from the Windows version, your machine has installed the latests Windows update from just 9 days ago.

So perhaps also worth looking into if this fits the time frame of when the issues began.

Hi again,

I am afraid we have experienced this issue with large projects since SDL Trados 2017... So it is not new. It just happends with big projects (heavy TB and TM too).