Impossible to reinstall Studio Trados 2021 after uninstallation

Dear all, 

I've encounted a problem of creating a new term base on MultiTerm 2021. After trying to update and repair both SDL Trados 2021 and MultiTerm 2021, I decided to uninstall both systems, hoping to reinstall again.

However, after uninstallation, when I logged in to my SDL account and clicked "download", nothing happened...

How can I solve the problem in this situation?

For your information, I used the follwing version before uninstallation: 

SDL Trados 2021 16.0.2.3343

MultiTerm 2021 16.0.1.304

Thank you in advance.

Sz-Wei

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