Error on startup: Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started.

Question

When starting Studio 2014 I get the above message. The complete message reads as follows:

<SDLErrorDetails time="04.12.2014 18:16:00">
<ErrorMessage>Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started.</ErrorMessage>
<Exception>
    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=3.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />

................

</SDLErrorDetails>

I'm fairly new to Trados and completely clueless. Their support is a joke, too, I look around for answers and all I get is a hefty offer to pay $200+ to log a support ticket. All input on this would be appreciated.

Paul · Answer

Unknown said: Their support is a joke, too, I look around for answers and all I get is a hefty offer to pay $200+ to log a support ticket. 
 Fortunately you managed to find this free service provided by SDL! You could also have logged a support case for free using the solution finder in the SDL Knowledgebase as we provide free support for all licensing and installation issues, as well for a few other things too. 
 On this particular issue the best approach may be to delete 3 XML files by going to the following path: 
 Windows XP: C:\Documents and Settings\[USERNAME]\Application Data\SDL\SDL Trados Studio\[11.0.0.0] Windows Vista/7: C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\[11.0.0.0] 
 and delete the following three XML files: 
 - BaseSettings.xml - plugincache.xml - UserSettings.xml 
 In case you cannot see the "AppData" folder, make sure that your folder view is set to "display hidden system folders." Here are step-by-step instructions: 
 http://windows.microsoft.com/en-us/windows-vista/Show-hidden-files 
 If this does not help then please delete the following file: "projects.xml" located in 
 Windows XP: C:\Documents and Settings\[USERNAME]Application Data\SDL\SDL Trados Studio Windows Vista/7: C:\Users\[USERNAME]\Documents\SDL Trados Studio\Projects 
 Please note that your project list will disappear and you will need to re-open your projects in SDL Trados Studio to have them back in the list. To do this please go to File > Open > Project and browse to the project you wish to open. It will then be added to the Projects list in SDL Trados Studio 2014. 
 This may well do the trick. But if it doesn't I'll log a support case for you using the solution finder and we can arrange for a support engineer to help figure out what the cause of this issue is.

Paul · Answer

Hi Mats, 
 Go to the Knowledgebase; 
 http://kb.sdl.com 
 Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here; 
 Download & Installation Problems - I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011 or 2014 -- The installation went fine but now I get an error message etc --- The problem occurs in (pick the appropriate tool/s) ---- None of the articles resolved my problem (if they didn&rsquo;t!) 
 Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form. 
 Regards 
 Paul

Paul · Answer

Hi Mats, 
 There are 2014 options. You suspect wrong :-) In fact even older versions have a solution finder option! 
 
 Where are you looking? Or are you determined to use only a path that matches your requirements exactly? If so can you tell me what you're doing so we remove any ambiguity that prevents anyone else from having this problem? 
 Thanks

Paul · Answer

Hi Mats, 
 
Thank you... I'll get this fixed. Clearly an oversight!! 
 
It's good to know where this form goes wrong, but if you need to log a case it may be worth picking 2011 or 2015 and then mentioning in the note you leave that 2014 was missing. This way you can still log your case and the support team can fix your problem and the missing description :-) 
 
Thanks

Sameh Elsharkawy · Answer

If I may add on this issue and Paul's suggestions, try to rename the Plugins folder (go to users in Windows 8 or 7, AppData\Roaming\SDL\SDL Trados Studio\11\Plugins ), then create an empty one with exactly the same name. Studio should open well now without a problem, and then you can start ruling out which plugin is causing that error, as I suspect it might be an issue with one of the plugins (open exchange apps). Let me know if that works for you, hopefully. Try it, you won't lose anything, but you will be able to really rule out which plugin or openxchange app is causing the problem. Sam Ragab. 
 PS. if this works then I will ask Paul to invite me to a Vanilla ice cream in Freiburg.

hokuto sugano · Answer

I got a solution from SDL Support System very quick and It worked:) 
Here's the instruction. 
 
>>It's considered that your Studio is not working well due to corrupt setting files, 
could you try the following steps please? 
 
1. Close Studio 
 
2. Press Windows + R key, input %temp% in the blank box and press Enter key. 
By this, the temp files are displayed, please delete them as many as you can. 
 
3. Go to Control Panel--User Account--'Change User Account Control Settings' as attachment 2, 
then change to 'Never notify' 
 
4. Refer to link below to reset Studio. 
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4393 
 
5. Go to Control Panel- Programs, and right click on SDL Trados Studio 2015**, select 'Repair'. 
 
6. Refer to link below to replace some problematic files. 
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:8360 
 
7. Restart Studio 2015.

Lydia Simplicio · Answer

Hello Jana Mifsud Novomeska , 
 Are you getting exactly the same message as was originally posted? 
 If so, this is most likely a corrupted plugins folder- 
 To resolve this- navigate to the following folder

1. Go to: C:\Users\USER_NAME\AppData\Roaming\SDL\SDL Trados Studio\15 2. Rename or delete the Plugins folder 3. Run an SDL Trados Studio 2019 repair ( Repairing your installation of SDL Trados Studio ) from "Control Panel\Programs\Programs and Features" 4. Start SDL Trados Studio 2019 again

If you cannot find this folder- you will need to 'unhide' them 
 
 Once complete- reboot your machine and restart Studio 
 To do this you must have admin rights.

Trados Studio > 1. Trados Studio

Error on startup: Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started.