'no matches found or no look up performed'

Question

I'm no longer able to use SDL cause when I try to do the translation I get no results but a massage that 'no matches found or no look up performed'. 
 Does anyone know how to fix it?

Oana Nagy · Answer

Hello Magdalena Kowalczyk , 
 You haven't told us exactly when this is happening (local TM's or with a Machine translation provider). 
 If this is with your own TM's, please remove the TM from the project- then go to the Translation Memories view and ensure all TM's are closed. 
 Now return to the project and add the TM once again, making sure this is also enabled. 
 If the problem is occurring with an external provider, please remove the provider, ensure your Studio version is up to date and then reinstall the Machine Translation provider plugin. 
 Has this helped resolve the issue?

Oana Nagy · Answer

Hello Magdalena Kowalczyk , 
 Could you let us know what the solution was please- as this helps others with a similar issue.

Trados Studio > 1. Trados Studio

'no matches found or no look up performed'

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