2021 SR 1 installation error

Hello,

I would ask you people to walk me through the SR1 installation. The execution of the installation process is aborted at some point (not anywhere near the end of it, I believe).

I run the executable as an Admin. The installer at some point performs a rollback and then ... see attached. NB: Screenshot shows the situation after a Non-Admin installation failing. ("Als Administrator ausführen" in the original language of the operating system, Windows 10 Pro, not having been selected for the installer).

Screenshot of Trados Studio installation error with a dialog box saying 'Please make sure all other installations are complete and close other applications before retrying the installation.'

Service Releases are essential to have for me, although I also try to keep up with most other updates, with a bit of delay.

I had a look here https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029227 but this does not help me as it requires advanced IT skills and mine are just plain "good".

Cheers,


Sebastian Witte

Error message window from SDL Trados Studio 2021 SR1 setup stating 'Setup did not complete. The error is: Package 'SDL Trados Studio 2021 SR1' could not be installed. Schwergewichtiger Fehler bei der Installation. Error number: 1603.'



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[edited by: Trados AI at 12:01 AM (GMT 0) on 29 Feb 2024]
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