Notification of "No Internet Connection" in Trados studio 2021 SR1 when the connection is working fine

Question

I cannot get this error to go away.

Paul · Answer

Paul Patruno 
 Happens all the time... maybe Maria Sarau or Loredana Stoia have a view on this? Generally it doesn't seem to cause a problem, it's just annoying.

Paul · Answer

Delphine Roger , Marcus V. Santos 
 As mentioned in the other thread Marcus posted into, you could try removing or renaming this file and restarting Studio: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\LanguageCloudMachineTranslation.bin 
 I also have this problem, and so do many others at the moment, which makes me think it may be more related to the service. But it won't hurt to try! 
 In the meantime this has been reported already so hopefully we'll see some feedback in due course.

Paul · Answer

Delphine Roger Marcus V. Santos Sophie Mangin 
 Can you share your Studio log files with me please? We're trying to determine the cause but it's hard without log files. Yo can send them to pfilkin@sdl.com 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\logs\ 
 Just zip up all the log files in that folder and send them to me. 
 Thank you.

Oana Nagy · Answer

Hello Chiara Zanardelli , 
 Please take a look at this previous thread which should help you here- 
 https://community.sdl.com/product-groups/translationproductivity/f/studio/35289/no-internet-connection---studio-2021

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Notification of "No Internet Connection" in Trados studio 2021 SR1 when the connection is working fine

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