This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Connectivity message in Trados Studio 2021

Hi,

Some users have been experiencing what appears to be an aesthetic problem with a notification advising there is no internet connection, like this:

Trados Studio notification error stating 'No internet connection - Trados Studio requires an internet connection to sync your cloud project files. Check your network and try again.' with a 'Retry' button.

We have checked a few logs now and the problem doesn't seem to affect the ability to connect to Language Cloud projects or resources.  If you have experienced this, AND are also experiencing real problems as a result of this please can you send your Studio log files to pfilkin@sdl.com so we can investigate and make sure there is nothing more serious that we need to address.

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16\logs\

Just zip up all the log files in that folder and send them to me.

In the meantime we are working on the message itself since it's inaccurate and disconcerting and some of you may find that this morning the message is no longer there.  Certainly this is the case for me as I also experienced this yesterday.



Generated Image Alt-Text
[edited by: Trados AI at 12:06 AM (GMT 0) on 29 Feb 2024]
emoji

Paul Filkin | RWS

Design your own training!
You've done the courses and still need to go a little further, or still not clear? 
Tell us what you need in our Community Solutions Hub

  • Just closing this one down myself.  Thanks to everyone who sent in their log files.

    The problem has been resolved.  It related to some changes made by our cloud ops team to the sdl.com website as part of a huge data migration exercise last week.  A very unlikely event that it seems affected the way Studio uses auth0 on an aesthetic level.  The change has been undone while the teams work with the Studio developers to ensure a permanent solution can be found as part of the next update to Studio.

    So this problem should no longer occur

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub