Dear Margarida Gonçalves Novo,

For the termbases, I would recommend that in a first step, you remove the termbases from your project settings in Studio, close Studio, open the TBs in MultiTerm and then reorganize them. Then restart Studio and add the TBs to your project settings. This often helps if no terms are recognized.
If this is to no avail, you can export the contents of each TB into an xml file, create a new TB and then import the xml. Make sure to use the "Import based on entry number" option in order not to loose any terms.

I hope this helps.

Best regards
Annette (from Manfred's account)

Thank you for your suggestion. I had tried to reorganise the TMs and it worked, though not immediately and today it is not working anymore.

Having said that, I think it is a pity that recognised terms are no longer highlighted in editor but appear only in the "term recognition window". Insofar as I am concerned, this solution is worse - instead of seeing immediately if any terms are contained in the TB, we have to look at the window...

Furthermore, I wonder how can a new release of Studio be rolled-out with this sort of issues in TBs (and TMs!).

 Margarida Gonçalves Novo

Dear Margarida,

This problem is not occurring on my Studio setup, but if it were, here's what I would do:

Check that both Studio 2021 and MultiTerm 2021 have been updated to the latest version. do this via Help > Check for Updates in Studio AND in MultiTerm.

Termbases misbehaving can be because you don't have the latest update of MultiTerm installed. Each has to be the right version for the other and the easiest way to achieve them is to make sure they are each up to date.

If you have the most recent update of each installed and the TMs and TBs continue to cause you problems, the next thing to try is a Windows Repair of Studio and MultiTerm. This will repair links between the two pieces of software by checking for and replacing anything that is missing from their setup, for example.

Here is how:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
   • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
3. Click/highlight the relevant SDL product from the list, e.g. SDL Trados Studio 2021 SR1 > click 'Uninstall/Change' (just 'Repair' for MultiTerm) either on the top toolbar or on the right-click dropdown menu, then select > Yes > Repair. See below for screenshots:
   STUDIO:  MULTITERM:
4.  Wait for the process to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT try to repair the 'Remove suite of products' entries. These are only for uninstalling.
5. Restart Studio/MultiTerm.

One more thing. In case this is being caused by display issues, reset your window layout via the View tab:

If the above does not clear the problem, let us know and give us any extra details, such as whether this is happening with just one or any project and/or TM/TB combination. This is not the normal behaviour of Studio and will be resolvable without a doubt.

All the best,

Ali

Dear Alison, I thank you very much for your answer and I will try to do as you suggest, though I believe my versions are both up to date and I have done everything stated in the Release Notes of both Studio and MultiTerm. Clearly, this is not the sort of issues I would expect to find in a new release. I've been searching about this, and I am not the only one who has issues with "old" TBs and TMs. How many new users are there compared to old ones that have upgraded to this new version? Much more important than offering new features is making sure that the basic ones, such as TBs and TMs, are properly inegrated and work as expected, not having to spend hours and hours working around problems that should not exist at all... I am highly disappointed and I regret having upgraded.

 Margarida Gonçalves Novo

Dear Margarida,

I know that right now it seems that way but Studio 2021 SR1 is not a faulty upgrade. The developers and testers do their best to prepare the software to cope with ANY setup. The Windows Repair method I described above was designed for just this sort of problem, to smooth out the connections between incoming software and existing environment.

I'm a Studio and MultiTerm user and beta tester but not an SDL employee so if you'd like someone to take a look at your setup and sort this for you, I'm sure Paul will set up a case for you.

This problem is solvable and I'm sure you'll be up and running smoothly in no time.

All the best,

Ali

Thank you Alison, I understand that and I appreciate your help! I am trying the "repair" option. I use Studio and MultiTerm for several years now and I am sure you understand this is highly frustrating and that the possibility of being unable to use my TBs and TMs is making me highly nervous. I'll let you know if the repair works. All the best!

I have tried everything and it still does not work - I cannot update my TMs (error - TranslationProviderThrewException) and term recognition (and thus TBs) simply does not work (it has worked in and out, randomly). I am highly worried by this. Anyway, thanks again for your help!

If this may, in the meantime, help anyone who is experiencing the same issue with TBs - try to "open" them again via Project Settings/Termbases every time you open your file for translation. They appear to "shutdown" everytime you close the file for translation. For TMs, I still have no idea how to solve this "exception" and I hope I will not have to go through the process of creating new TMs for all my TMs...

 Margarida Gonçalves Novo

HI again Margarida,

I'm so sorry you're still having such problems! Maybe you could try a reset - you'll lose your user settings and start from scratch but I think it may solve the issue...

Close Studio and MultiTerm if you have them open.

Open Windows Explorer and paste 

C:\Users\username\AppData\Roaming\SDL\SDL Trados Studio

into the top address bar, replacing the username with your username. This will take you to your Studio settings folders.

Rename the folder 'Studio16,' call it Studio16old for example, as here:

You have to have hidden files and folders visible to do this. Here's where:

Open Studio, it will ask you to set everything up again but you may find it stops the malfunctions.

If it doesn't, you've lost nothing because you can delete the new Studio16 and rename the Studio16old to reinstate your settings.

You can export your profile settings before you do this then import them but doing that, you may reimport whatever is causing the malfunctions.

All the best,

Ali

 Margarida Gonçalves Novo

HI again Margarida,

I'm so sorry you're still having such problems! Maybe you could try a reset - you'll lose your user settings and start from scratch but I think it may solve the issue...

Close Studio and MultiTerm if you have them open.

Open Windows Explorer and paste 

C:\Users\username\AppData\Roaming\SDL\SDL Trados Studio

into the top address bar, replacing the username with your username. This will take you to your Studio settings folders.

Rename the folder 'Studio16,' call it Studio16old for example, as here:

You have to have hidden files and folders visible to do this. Here's where:

Open Studio, it will ask you to set everything up again but you may find it stops the malfunctions.

If it doesn't, you've lost nothing because you can delete the new Studio16 and rename the Studio16old to reinstate your settings.

You can export your profile settings before you do this then import them but doing that, you may reimport whatever is causing the malfunctions.

All the best,

Ali

Thank you Ali for all your assistance, but it did not work either. I had inserted new settings in Studio 2021 already, but I gave it a try anyway. I guess the only possibility will perhaps be to export all TBs and TMs and to create new ones in Studio 2021 and then create new project templates. I will give it a try. Needless to say, I regret having upgraded, this type of issues simply should not occur, no matter what our personal settings are - I find it unacceptable that such a basic function as "Upgrade main translation memories" stops to work following an upgrade, and the same applies to term recognition. Thanks and all the best!

 Margarida Gonçalves Novo

Hi Margarida,

Is this happening with all your TMs and TBs?

Have you tried setting up a new project with a brand new TM as a test, and see if you can run your batch task to it successfully?

I work with TMs provided by the client and have no problem with old or updated TMs and regularly work with a mixture of both.

I use the batch task or I use Ctrl+Enter to confirm each segment as I go through. I've never had a problem either way.

Normally someone would have set up a case for you by now but I guess many SDL Help people are on holiday this week. You really need a help person to look at your setup remotely.

Did you try the chat service? You can access it here:

https://www.sdltrados.com/contact/chat.html

Click on 'Chat now' 

All the best,

Ali

Dear Alison, I really appreciate all you're doing to try to help me! I work predominantly for end clients, not for agencies, and fully on a stand-alone basis, so everything is done "in-house", so to speak. I'm currentlt trying to solve it the hard way, i.e. creating entirely new TMs and TBs in Studio 2021, based on files exported from Studio 2017, and then creating new project templates. I'd rather do it right away, while I have the time, rather than later. I will let you know id it worked; I really hope it will! Many thanks!

 Margarida Gonçalves Novo

Hi Margarida,

That sounds like the best way forward. I didn't realise your upgrade was from 2017.

I hope it all works well for you!

All the best,

Ali

Hi Alison, yes, it was from Studio 2017, but that should not have been/be an issue since the 2017 release was not yet discontinued. Furthermore, I paid for an upgrade from Studio 2017 (more expensive than one from Studio 2019). Actually, the only reason I upgraded was because Studio 2017 will be discontinued in the near future, but I am no longer certain that I did the right choice, and it is highly likely that I will never upgrade again. All the best and thanks again!

Where are your projects and TMs/TBs located? Do you use any cloud service to store these?

In my own pc; I do not use any cloud or external servers.

Great, this is always better.

Do you have a SSD drive in your PC? If yes, are the TMs/TBs located there? How old is your PC? Which processor do you have?

I have double checked the system requirements for Studio 2021 and my pc meets all of them. Why would a SSD instead of a HD drive or the type of processor be relevant in this case?

Studio is hungry for power, especially for HDD performance. A conventional HDD does not deliver such anymore.

The specs published by SDL are the absolute minimum. IMO you need at least i5 with at least 8 GB RAM and a SSD drive. The processor should not be older then 5th or 6th generation, the newer the better.

And if your PC is by any chance an Apple, the trouble may be caused by the virtualization software for Windows.