Thank you Steven Whale, but I cannot seem to do any of the solutions you offered.  When I tried to repair, I only get the option to uninstall.  The "modify" option is greyed out.  When I tried to rename the files Basesettings, Plugincache, etc. I could not find them.  I still have to try and view hidden folders.  There is an option when I right-click on Trados SDL icon that says reset, do you think I should try that one?  Please note that I uninstalled and reinstalled the program from my computer twice yesterday.  I was guessing that if I unistalled the program, run reset and reinstall I would get rid of the error, but to no avail.  I am losing jobs with this issue and I'm desperate.

Thank you for your answer!

Hello Isabel Pieretti,

First, please make sure you are logged onto the machine as ADMIN. 

When running a repair via the Control Panel - chose the following 

When you click Uninstall/Change, you will then be given the option to Repair-

When renaming the files- you will find them here-

If you can't find the AppData folder then in File Explorer/VIEW- Enable 'Hidden Items' and then you should be able to navigate to The Studio 16 folder and the relevant files.

Hello Isabel Pieretti,

First, please make sure you are logged onto the machine as ADMIN. 

When running a repair via the Control Panel - chose the following 

When you click Uninstall/Change, you will then be given the option to Repair-

When renaming the files- you will find them here-

If you can't find the AppData folder then in File Explorer/VIEW- Enable 'Hidden Items' and then you should be able to navigate to The Studio 16 folder and the relevant files.

Thank you!  Still on square one!.  

I did the repair as per your instructions, but when I open a single file, I am still getting this message:

Go to view and use "Reset window layout".

If this does not help, reset Studio again. When starting, chose a different user profile than the one you are using now. Please also note, that you obviously have not installed updates.

Thank you Jerzy Czopik.  I did "reset window layout".  I still get the same error message.  Could you please explain how to use a different user profile?  Yes, I know I have not downloaded the update, yet.

Hi Steven Whale!

I just wanted to let you know that I repeated all the steps you mentioned and I finally was able to fix the problem!!  I repaired the program, then renamed the files, restarted the computer and got rid of the error message (of course I did everything twice since the first time I did it, it didn't work).  I also have my projects tab working again with a list of my projects.  I cannot thank you enough!

Best regards and God bless you!

Isabel