Trados Studio 2021 not working

Question

Good afternoon! I recently purchased Trados Studio 2021. This morning I was working on a file and suddenly the program stopped working. I closed it and reopened it, but to no avail. I uninstalled and reinstalled the program but now when I try to open any file, it shows this message: 
 
 If I try to open a single file to translate it, I also get an error message. 
 PLEASE HELP!

Oana Nagy · Answer

Hello Isabel Pieretti , 
 Please try repairing/resetting Studio- 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 
 This normally resolves this issue.

Oana Nagy · Answer

Hello Isabel Pieretti , 
 First, please make sure you are logged onto the machine as ADMIN. 
 When running a repair via the Control Panel - chose the following 
 
 When you click Uninstall/Change, you will then be given the option to Repair- 
 When renaming the files- you will find them here- 
 
 If you can't find the AppData folder then in File Explorer/VIEW- Enable 'Hidden Items' and then you should be able to navigate to The Studio 16 folder and the relevant files.

Oana Nagy · Answer

Isabel Pieretti Support Case Id : 00575165. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

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Trados Studio 2021 not working