Help! Cannot open InDesign in Studio 2017 to translate

And yes, I have tried follow the answers in other replies in this forum.  

I have changed my settings to process unsupported file versions.

Trados Studio settings window showing options for file types, with 'Process unsupported file versions' checked.

When I preview the file, I can see it fine in the editor

Trados Studio template for adding additional text to explain what each section is about, with placeholder text.

but I keep getting the usual error message that 

Error message in Trados Studio stating 'Failed to open WLI25.Q2 Installation Guide. IDML' with details about the file being unsupported.

I have spent the last couple of hours reading answers to this and would hate to say no to a big job because I cannot make this work.



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[edited by: Trados AI at 12:35 AM (GMT 0) on 29 Feb 2024]
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