Object reference not set to an instance of an object - adding an entry to Termbase

Question

Hi There, 
 As per subject, when I attempt to add an entry to Termbase, I get the following error message: Object reference not set to an instance of an object. 
 I've checked some of the other posts here but have not been able to locate a solution. 
 Please help! 
 Best, 
 Cathal

Lydia Simplicio · Answer

Hello Cathal Monaghan , 
 Such an error message doesn't tell us anything about the cause of an issue as this is very generic. 
 As in all cases, Its recommended that you always post the full error stack as this can be useful and tell us exactly what versions of Studio/MultiTerm you are using (Help- About)-

Jesús Prieto · Answer

I'd first update Trados Studio. The option Help > About Trados Studio should show SDL Trados Studio 2019 SR2 - 15.2.8.3007 
 Then check that MultiTerm is updated as well. The option Help > About MultiTerm should show SDL MultiTerm 2019 - 15.0.56482 
 And check if the problem is solved. Otherwise check also the the Glossary Converter version with latest plugin in https://appstore.sdl.com/language/app/glossary-converter/195/ , and try again.

Trados Studio > 2. Trados Studio

Object reference not set to an instance of an object - adding an entry to Termbase