HI Agnieszka Pieniazek-Siekierska ,

Ok, this is a completely different story and different of the original post.

Could you please post a screen-shot of the File > Options > Automation and your Project Settings > Language pairs > All pairs > Translation Memory […]. the same 2 screen-shots I posted here.

I referred to Olivia's post who also mentioned TM tools not working properly 

Sure, here are the screen shots:

Thank you very much!

Hi Agnieszka Pieniazek-Siekierska ,

Agnieszka Pieniazek-Siekierska said:

I referred to Olivia's post who also mentioned TM tools

Olivia's issue was MT (Machine Translation). Yours seems to me related to TMs (Translation Memory).

I think I know what is going on here:

I've noticed the penalty (=1) in one of your TMs and I can repro your issue if I set 100 as the minimum value in your Project Settings:

So do you have 100 here? If so, you can lower it to something (such as the default 70). Alternatively, you can remove the penalty if you don't need it.

No problem if you select 100, but coupled with the penalty applied, the result is that there won't be matches from that TM. And that maybe is the reason of not getting matches. If so, there is no issue, just things work as they suppose to do with those settings.

Last, you can untick the check box Apply automated translation when no TM is found (my first screen-shot), as you don't use MT.

Please let me know if that was the reason.

Hello Jesus,

my minimum match value has already been the default one = 70... 

I've also unchecked the box you recommended (Apply automated translation...) - it didn't help

Thank you very much anyway!

Sorry, I can't help you this time… Any other colleague to help  Agnieszka Pieniazek-Siekierska?

Agnieszka Pieniazek-Siekierska said:

I've also unchecked the box you recommended (Apply automated translation...) - it didn't hel

Yeah, that was expected, because as I said it was not related to your issue. It was just to set your old settings…

Hello again, I'd like to let you know that I've just found the solution! 

Options > Translation Results Window > uncheck box "Show document source segment"".

Now it's finally the view I remember and need :) How did it get checked before? That will remain a mystery...

Thank you very much for your engagement!

There is a difference between the settings via Options and the Project settings. I don't know the exact answer on the differences between the two, but it may help if you change these settings on a project level rather than all projects (Options) level, and lower the match values for the Translation (pane) and Concordance (pane) to see what happens.   

Thanks Agnieszka, you have helped me finally solve this issue!

So happy to hear that! :))

Finally, thank you so much, Agnieszka! Once again, nobody really noticed that during Testing? No wonder MemoQ and Trados have been replaced by online tools; even though they are so much more powerful for us, the UI's quality is truly abysmal, resulting in very bad usability. And that's coming from a pro using them for over 10 years now.