Stefanie Roth

Hi Stefanie,

Has this only just started happening? If so, it could be due to a Windows update. When a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and MultiTerm components depending what the problem is). This will repair links between the two pieces of software by checking for and replacing anything that is missing from their setup, for example.

Here is how:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
   • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu (or just 'Repair' for MultiTerm), then select > Yes > Repair. Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT repair 'Remove suite of products' entries. These are only for uninstalling.
4. Restart Studio/MultiTerm.

This is just a starting point. There are lots of things that could trigger this and lots of potential solutions but try the Windows Repair of Studio and also MultiTerm - make sure they are both up-to-date first also, via the Help tab > Check for updates in both Studio AND MultiTerm.

All the best,

Ali

Hi Alison,

Thank you for replying so quickly. I had asked this question on behalf of a friend. She will get back to you as soon as possible and let you know whether your idea worked.

Stefanie Roth

OK Stefanie,

I'll watch for any reply.

Enjoy your weekend!

All the best,

Ali :)