"Index was out of range" error still not fixed

According to the KB and my own experience, there is more than 5 years people are complaining about the "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index" error, and after multiple new versions and SR's, the errors still happens.

The error as such is already an issue, but what adds insult to injury is that one becomes unable to insert segments from memory in the subsequent segments until Studio is restarted. It is the 5th time I restart Studio this afternoon!

I work on a series of DOCX documents, and I own Studio 2021 SR1 (SR2 causes issues with Groupshare at this point, so I wait for that issue to be fixed).

I think resolving that long time issue should be a priority for SDL team. At least preventing the error to interfere with the ability to insert segments from memory after the issue happens.



Regards

Parents Reply
  • Hi again Philippe,

    I have been using Studio and its Trados predecessor for over 20 years and this error (among others) has not come up once for me unless it was due to the client's original source content or some external influence (e.g. a Windows update) triggering the issue. In this and any other cases that I could not troubleshoot myself (being a beta tester, I've enjoyed 'playing' at troubleshooting many 'unintentional' issues), I would not automatically blame any SDL element specifically but instead I'd normally, from experience, expect the issue to be generated by the source format software's programming or an error in the original source document or indeed an end client error.

    I don't expect SDL Trados Studio to be able to automatically cope with ANY input from ANY software combination on ANY platform because I know from experience that it's impossible to achieve this perfect state of being... despite SDL's ongoing attempts to create a product that can cope with all possible outcomes.

    This being said, I would nonetheless expect my voluntary and/or SDL-employed colleagues on the SDL Community to take an interest in helping me with this or any other problems I encounter with the software. This is because we're a huge, worldwide team who work together to make the software work better for us, because we want to Heart eyes.

    Meilleures amitiés,

    Ali Slight smile

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