Hello Tania Pires ,

Could you please let us know the exact version that you have installed please.

You can simply go to HELP- About Studio and then screenshot the details and add to this thread.

Hello Steven Whale,


Same problem with the same version. Internet, VPN and Antivirus (Panda) checked.

 

Katia

Katia Soler

Are you able to access https://1.1.1.1 from your browser?

Hi Paul,

No, I've tried it with different browsers (Internet explorer, Google Chrome and Microsoft Edge) and the next message comes out:




Katia

Hi Paul,

No, I've tried it with different browsers (Internet explorer, Google Chrome and Microsoft Edge) and the next message comes out:




Katia

Katia Soler

So this is your problem.  We use this as a check to validate that Studio really does have internet access and that way we know if the problem is Language Cloud access or a more general internet access.  https://1.1.1.1 is a very well known, safe, and very fast location for doing this very test.  If you are using a proxy then maybe you need to configure the proxy itself to ensure it is allowing access to this simple check?  If your proxy is denying access to this location you will continue to get it.  This KB refers:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040151

If this doesn't help you get to the bottom of this problem then please create a new thread and explain what you have tried and what has been suggested.  Then we can convert it to a support case for an engineer to help you.  We can only create the case for the original poster and as you tacked onto the end of this one you'll need to create a new one.