Trados Studio 2021 SR1 -16.1.4.4184 - New Local Project FREEZE

Question

I could no longer a new project this eraly morning. 
 Studio opens a new windows and freeze, I repaired Studio and rebooted my PC. No change. 
 The Studio windows is frozen that bad that a Windows PrintScreen is not working and I use my phone to take a picture of the screen. 
 Please help.

Oana Nagy · Accepted Answer

Hi Paul Patruno , 
 Go to Windows start and just type 'Event Viewer' 
 
 This sometimes takes a minute to load 
 
 Once it's loaded - Restart Studio and then check in the Event Viewer (both Application and Systems) for any errors and warnings. 
 You can also save the logs if these show errors/warnings. 
 I would also suggest doing a repair/reset. 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

You can also save the logs. 
 Also I would suggest

Oana Nagy · Answer

Hello Paul Patruno , 
 It appears from your screenshot that you have the projects saved to an external drive. 
 Therefore, please ensure you are 1) admin on the PC 2) that Studio and MultiTerm are added to your Antivirus exceptions list. 
 If the problem persists, create a test project on your local C drive and see if this helps. 
 If this works fine, then we can be fairly sure its a connection issue with the external location.

Oana Nagy · Answer

Hello Paul Patruno , 
 Instead of using the shortcut- if you manually click on New Project-New Local Project does it still freeze? 
 I'm asking as its now clear you have a new machine and perhaps there is a shortcut conflict with another installed application. 
 Perhaps the Windows logfiles may shed some light on what is the cause (Events Viewer).

Paul Filkin · Answer

Paul Patruno Support Case Id : 00597189. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

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Trados Studio 2021 SR1 -16.1.4.4184 - New Local Project FREEZE