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Please help me!!
Software: SDL Trados Studio 2017 SR1 - 14.1.10018.54792.
Computer: Windows10, 64bit, Intel i5
Issue;
- This happens often from second half of last year.
- When I select all files by Ctrl+A and then open it, it shows the error message of "Object reference not set to an instance of an object" after clicking Ctrl+S (saving). So I cannot save the files.
- If I open one file, there is no such error. So now I open it one by one, but it is very ineffective.
To make sure what is problem, I bought a new computer and I installed trados 2017 only and shows same error message.
And then I also installed Trados 2021 and found no such error message with the same files.
And I also installed Trados 2015 and found no such error message with the same files.
I have tried many solutions according to advices from SDL community. But all failed.
<SDLErrorDetails time="4/21/2021 12:12:56 AM">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.TranslationStudio.Api</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.TranslationStudio.Api.Common.SdlxliffXmlDocumentHelper.RemoveUnwantedCommentDefinitions(XDocument childDocument, XmlNamespaceManager nsManager)
at Sdl.TranslationStudio.Api.Common.SdlxliffXmlDocumentHelper.TransferDocumentInfo(XDocument mergedDocument, XDocument childDocument, XmlNamespaceManager nsManager)
at Sdl.TranslationStudio.Api.Common.MergedFileChildrenPersister.CreateChildFilesDocuments(XmlNamespaceManager nsManager)
at Sdl.TranslationStudio.Api.Common.MergedFileChildrenPersister.SaveChildFiles(String outputFile, String[] bilingualFilePaths)
at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.SaveBilingualImpl(String[] bilingualFilePaths, Boolean copy, IJobExecutionContext context, Boolean isAutoSaved)
at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Save(IJobExecutionContext context)
at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.SaveJobRequest.Execute(IJobExecutionContext context)
at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__46_0()
at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>14.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>949</CodePage>
<LoggedOnUser>DESKTOP-OU7QUEU\choky</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>DESKTOP-OU7QUEU</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16688572 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
