Hello,
After updating yesterday the Analizer plugin, I am getting this error "An unexpected error has occurred while loading the application plug-ins" when opening SDL Trados Studio.
I visited the article from the Knowledge base "Article Number:000014282 |Last Updated:12/14/2020 2:38 PM" and have done the recommended steps:
rename or delete the plugin folder but I still get the same error.
I a running SDL Trados Studio 2021 SR1 - 16.1.5.4270 on Windows 10 Professional 19042.928.
Thank you in advance for your help.
Best regards,
Pierre Souchar
INFO [2021-04-30 08:49:55,182] Studio - Starting application service. INFO [2021-04-30 08:49:55,212] StudioInstanceDiscovery - Registered object into running object table: 65536 FATAL [2021-04-30 08:49:55,322] Sdl.Desktop.Platform.UnhandledException - An unexpected error has occurred while loading the application plug-ins. System.NullReferenceException: Object reference not set to an instance of an object. at Sdl.Core.PluginFramework.PackageSupport.PluginPackage.OpenPackage(FileAccess fileAccess) at Sdl.Core.PluginFramework.PackageSupport.ThirdPartyPluginLocator.SyncPlugInPackages(String thirdPartyPluginsDirectory, String thirdPartyPluginsPackagesDirectory) at Sdl.Core.PluginFramework.PackageSupport.ThirdPartyPluginLocator.SyncPlugInPackages() at Sdl.Core.PluginFramework.PackageSupport.ThirdPartyPluginLocator.GetPluginDescriptors() at Sdl.Core.PluginFramework.PackageSupport.ValidatingThirdPartyPluginLocator.ValidateThirdPartyPluginDescriptors(IFrameworkConfiguration configuration) at Sdl.Core.PluginFramework.PackageSupport.ValidatingThirdPartyPluginLocator..ctor(IPluginLocator baseLocator, IFrameworkConfiguration configuration, Boolean isSecureMode) at Sdl.Desktop.Platform.PluginManagement.PluginRegistryBuilder.BuildThirdPartyLocator(Boolean loadThirdPartyPlugins, Boolean isSecureMode, String configPath) at Sdl.Desktop.Platform.PluginManagement.PluginLoaderService.LoadPlugins(Boolean loadThirdPartyPlugins, Boolean isSecureMode, IFunctionalityFilter functionalityFilter) INFO [2021-04-30 08:49:55,322] Sdl.Desktop.Platform.UnhandledException - An unexpected error has occurred while loading the application plug-ins.#ProcessName=SDLTradosStudio#PhysicalMemorySize=81231872#VirtualMemorySize=48611328#ThreadCount=24#HandleCount=786#GdiHandleCount=38#UserHandleCount=38#TotalProcessorTime=00:00:01.2187500 ERROR [2021-04-30 08:49:57,231] TranslationProviderService - Could not load the translation provider credential store System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed. at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast) at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount) at System.Security.Cryptography.CryptoStream.FlushFinalBlock() at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing) at System.IO.Stream.Close() at System.IO.Stream.Dispose() at Sdl.TranslationStudio.Common.TranslationProvider.TranslationProviderService.LoadTranslationProviderCredentialStore(String translationProviderCredentialStoreFilePath) INFO [2021-04-30 08:49:57,480] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id c86c8e92-468e-4545-8347-245a11ef4592 for https://lc-api.sdl.com/gw-identity-web/sync-user-profile: INFO [2021-04-30 08:49:57,699] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: OK INFO [2021-04-30 08:49:57,778] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id a3988078-5bfa-447e-a233-090d7a79786c for https://lc-api.sdl.com/gw-account-web/account/v2/accounts: INFO [2021-04-30 08:49:57,887] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: OK INFO [2021-04-30 08:49:57,949] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 962fd04e-b53a-4df2-96c9-b3fdc8b4e388 for https://lc-api.sdl.com/studio/subscription?tenant=LC-5853480a0cf277d30614b4d2: INFO [2021-04-30 08:49:58,105] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK INFO [2021-04-30 08:49:58,121] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id a13b7920-1dcc-4b30-bee8-b5703df93b03 for https://lc-api.sdl.com/gw-account-web/package-templates/5f2d43990456b54dc7a50cf3?tenant=LC-5853480a0cf277d30614b4d2: INFO [2021-04-30 08:49:58,262] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK INFO [2021-04-30 08:49:58,278] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id d3f1f3ac-ed54-4e57-a954-8a83e4d6a416 for https://lc-api.sdl.com/gw-account-web/accounts/5853480a0cf277d30614b4d2/settings: INFO [2021-04-30 08:49:58,387] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 77740634-00c6-4c2c-94ff-914df8fe5600 for https://lc-api.sdl.com/studio-bff/v1/projects: INFO [2021-04-30 08:49:58,418] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK INFO [2021-04-30 08:49:58,638] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK INFO [2021-04-30 08:49:58,840] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 1b72d236-c393-4904-8a55-c25a3b161656 for https://lc-api.sdl.com/studio-bff/v1/projects/migration?projectIds=605871fc-ca52-7e7c-51ae-fca7ffffffff&projectIds=6053c728-ca52-7e7c-51f8-6261ffffffff&projectIds=6079d655-fa9a-7822-f90f-b647ffffffff: INFO [2021-04-30 08:49:59,434] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK ERROR [2021-04-30 08:49:59,434] LanguageCloudProjectMigration - System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary. at System.Collections.Generic.Dictionary`2.get_Item(TKey key) at Sdl.TranslationStudio.LanguageCloud.Services.LanguageCloudProjectMigration.CheckProjectsForMigration() INFO [2021-04-30 08:49:59,543] IProjectManagementService - ProjectManagementService started: 2518ms INFO [2021-04-30 08:50:00,980] Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider - the number of calls to the server = 0 INFO [2021-04-30 08:50:04,964] WalkMeContentProvider - Tips could not be found at location Tips.xml INFO [2021-04-30 08:50:07,903] Job - Start#Id=1fda8520-5b94-4026-8c16-a3d5edd22c31#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=217698304#VirtualMemorySize=139481088#ThreadCount=36#HandleCount=1375#GdiHandleCount=971#UserHandleCount=466#TotalProcessorTime=00:00:09.9687500 INFO [2021-04-30 08:50:07,919] Job - Finish#Id=1fda8520-5b94-4026-8c16-a3d5edd22c31#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=217714688#VirtualMemorySize=139485184#ThreadCount=36#HandleCount=1379#GdiHandleCount=977#UserHandleCount=468#TotalProcessorTime=00:00:10 ERROR [2021-04-30 08:50:08,220] PluginManagementService - Error at getting plugins packages System.InvalidOperationException: Specified part does not exist in the package. at System.IO.Packaging.Package.GetPart(Uri partUri) at Sdl.AppStoreIntegration.Helpers.PluginPackageInfoFactory.GetManifestContent(String manifestFilePath) at Sdl.AppStoreIntegration.Helpers.PluginPackageInfoFactory.CreatePluginPackageInfo(String pluginPackagePath, ILoggerFactory loggerFactory) at Sdl.AppStoreIntegration.Service.LocalPlugins.PluginManagementService.GetPluginPackages(String[] pluginPath) INFO [2021-04-30 08:50:08,237] AppStoreIntegration - Request with trace id b8b5eeb9-a18b-4b25-be37-8d88c99221d4 for https://studio-appstore-api.azurewebsites.net/plugins?query=&sortOrder=&price=&studioVersion=SDL Trados Studio 2021: INFO [2021-04-30 08:50:08,444] Sdl.Desktop.Platform.Implementation.Services.UpdateService - Started TrueUpdate Process Id: 6796 INFO [2021-04-30 08:50:08,447] AppStoreIntegration - Request response: OK INFO [2021-04-30 08:50:08,640] AppStoreIntegration - Request with trace id 19cc11fd-5cc0-4034-b237-3ee3e09600d7 for https://studio-appstore-api.azurewebsites.net/mapNames: INFO [2021-04-30 08:50:08,671] AppStoreIntegration - Request response: NotFound ERROR [2021-04-30 08:50:08,686] PluginManagementService - Error at getting plugins packages System.InvalidOperationException: Specified part does not exist in the package. at System.IO.Packaging.Package.GetPart(Uri partUri) at Sdl.AppStoreIntegration.Helpers.PluginPackageInfoFactory.GetManifestContent(String manifestFilePath) at Sdl.AppStoreIntegration.Helpers.PluginPackageInfoFactory.CreatePluginPackageInfo(String pluginPackagePath, ILoggerFactory loggerFactory) at Sdl.AppStoreIntegration.Service.LocalPlugins.PluginManagementService.GetPluginPackages(String[] pluginPath) INFO [2021-04-30 08:50:09,709] Sdl.Desktop.Platform.Implementation.Services.UpdateService - TrueUpdate Process Id: 6796has exited INFO [2021-04-30 08:50:09,709] Sdl.Desktop.Platform.Implementation.Services.UpdateService - Trying to read file:C:\Users\PS\AppData\Local\Temp\Studio16Updates\FilteredUpdates.xml INFO [2021-04-30 08:50:09,710] Sdl.Desktop.Platform.Implementation.Services.UpdateService - File not found INFO [2021-04-30 08:50:14,538] ActionService - Start#Id=9d631960-1000-4e8a-99e9-34250a5a822c#Name=sdlOpenExchange#ProcessName=SDLTradosStudio#PhysicalMemorySize=238804992#VirtualMemorySize=148717568#ThreadCount=36#HandleCount=1430#GdiHandleCount=1012#UserHandleCount=446#TotalProcessorTime=00:00:11.8906250 INFO [2021-04-30 08:50:24,506] ActionService - Finish#Id=9d631960-1000-4e8a-99e9-34250a5a822c#Name=sdlOpenExchange#ProcessName=SDLTradosStudio#PhysicalMemorySize=258396160#VirtualMemorySize=174772224#ThreadCount=40#HandleCount=1504#GdiHandleCount=965#UserHandleCount=448#TotalProcessorTime=00:00:12.2656250 INFO [2021-04-30 08:50:26,217] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id 0d65870a-fa06-47fa-a001-1af97c45dc2d for https://lc-api.sdl.com/sessions/release?tenant=LC-5853480a0cf277d30614b4d2: INFO [2021-04-30 08:50:26,326] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: OK INFO [2021-04-30 08:50:26,342] StudioInstanceDiscovery - Unregistered object from running object table: 65536