Within the application Trados Studio 2021, I cannot sign in to the Language Cloud. When I click on "sign in" (button on the top right corner), a window pops up but it remains white and does not display any content.
My licence is activated. I can access the Language Cloud from a browser. However I would need to access the Language Cloud directly in the Trados Studio 2021 application.
I am kindly asking for your help.
Petra Dorn Support Case Id : 00601298. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS
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Hello,
I have the same problem. I've tried uninstalling and installing Trados Studio 2021 again, but the problem persists.
Before uninstalling Trados, the pop-up window to sign in appeared, but the "spinning star" kept on spinning after I entered my email and password (but nothing else happened).
After installing it again, when I click the "sign in" button, a message of "cannot access the language cloud servers" appears and now i cannot even sign in. I've deactivated the firewall and checked the internet connection, but nothing seems to work.
Any ideas on how this can be solved?
Thank you for your help.
Hello,
I have the same problem. I've tried uninstalling and installing Trados Studio 2021 again, but the problem persists.
Before uninstalling Trados, the pop-up window to sign in appeared, but the "spinning star" kept on spinning after I entered my email and password (but nothing else happened).
After installing it again, when I click the "sign in" button, a message of "cannot access the language cloud servers" appears and now i cannot even sign in. I've deactivated the firewall and checked the internet connection, but nothing seems to work.
Any ideas on how this can be solved?
Thank you for your help.
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