Popie Matsouka

Can you tell us anything about your installation?  Are you using a VM, are you accessing the software across remote desktop for example?  Are you logged in as a different user in your machine after installing and does that user have all the appropriate rights to run the software?

I have Windows 10 Pro, SDL Trados Studio 2021 Professional SR1 - 16.1.4.4184 single user, no VM, I'm accessing the software as usual, by opening it on my laptop, no remote desktop. Some of the projects I open are on Dropbox, however. Local folder, but it still syncs with a remote folder too. There's only one user in the machine, it used to be named "user" but I changed it to vlkr. The user has all the appropriate rights, I think. There is a possibility that some of the software that I am installing after I changed the original username from "user" to "vlkr" might retain the original username/path, isn't there? Though I don't see why, it not enforced by Windows.

Popie Matsouka

Popie Matsouka said:

Local folder, but it still syncs with a remote folder too

I'd investigate this I think.  It sounds as though the synch may be linked to this problem and it's "updating" your user settings with the old ones.  Certainly I doubt this is a Trados Studio problem, but rather one related to your environment.  Have you checked which folders in your machine are being synched?  I can imagine wanting to back all of these up to avoid data loss, but it could actually be the cause of your loss.

I figured out the first part, i.e. why it kept changing my settings. You were right, it was a rights issue, I had to go to "C:\Program Files (x86)\SDL\SDL Trados Studio\Studio16\SDLTradosStudio.exe" and specifically assign full control rights to "all" users (even though there's only one user, the local user account which is also the administrator, and which was supposed to have full rights anyway).
I can't figure out the second part, however, why Studio does not retain the (TM) User ID I give it. When, for example, I make changes using track changes, it keeps the user as "user", not as "vlkr". However, in the Studio settings, I still see "vlkr" as the set user. I'll see if the newly set permissions change this too.

Popie Matsouka

It may be that this is held in the Studio settings so even if you subsequently change it in windows Studio will continue with what is read when you first installed.  For example, my TM UserID is in the usersettings.xml and won't get changed if I change it in Windows:

  <SettingsGroup Id="GeneralTranslationMemorySettings">
    <Setting Id="FileBasedTmUserName">GLOBAL\pfilkin</Setting>
  </SettingsGroup>

I'm not sure without asking a developer where the track changes comes from specifically but I think if I was you I'd just do a reset and Studio should pick up these sorts of details afresh.  

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Hi Paul,

I had changed the username on my laptop before I ever installed Studio, when I first bought it.

Currently, my settings are like this

C:\Users\VLKR\AppData\Roaming\SDL\SDL Trados Studio\Studio16

</SettingsGroup>
  <SettingsGroup Id="GeneralTranslationMemorySettings">
    <Setting Id="FileBasedTmUserName">POPIE\VLKR</Setting>
  </SettingsGroup>

So, essentially, the Studio username appears correctly in these. But it does not appear correctly in the tracked changes.

I also have the same username "VLKR" in MS Office, just in case.

Hi Paul,

I had changed the username on my laptop before I ever installed Studio, when I first bought it.

Currently, my settings are like this

C:\Users\VLKR\AppData\Roaming\SDL\SDL Trados Studio\Studio16

</SettingsGroup>
  <SettingsGroup Id="GeneralTranslationMemorySettings">
    <Setting Id="FileBasedTmUserName">POPIE\VLKR</Setting>
  </SettingsGroup>

So, essentially, the Studio username appears correctly in these. But it does not appear correctly in the tracked changes.

I also have the same username "VLKR" in MS Office, just in case.