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Trados doesn't show my TBs, only those from the AppStore

Livia Martinelli

Dear community, 

I have been experiencing a problem with my Trados Studio 2019: in the Editor, the terminology recognition window doesn't show in all projects the terms contained in the TBs I created, but only those I downloaded from the SDL AppStore (such as Microsoft Euro-Languages Terminology Collection). Even if I try to activate and then deactivate the TB, to restart Trados, or to set my TB as "Standard", I don't see my terms at all in the term recognition window (regardless how long the sentence to be translated is). On the left, in the termbase viewer, I can see that my TB is open, but I can only visualize the first two terms (despite the fact that my TB contains hundreds of terms). I also tried to reorganize my TBs, but in vain.

Sometimes, the term recognition windows shows TBs that my colleagues (and ex admin of the Trados I use) created, but not mine.

What could be the problem?
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    Hi ,

    Can you please check that you have both Studio and Multiterm updated to the latest builds?

    For Studio 2019 SR2 CU8: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

    For Multiterm 2019 CU6: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380 

    Have you tried adding new terms on the fly, using "quick add new term" and "Add new term"? What happens then, do you see the terms added in the Termbase viewer?

    In Project Settings>Termbase>Search Settings, check the settings you have there, set the minimum match value lower and the search depth higher, see if you get more results.

    Finally, go to View tab -top menu- select "Reset window layout" and check again if you have the terms appear in the Termbase Viewer.

    Also, you can try to export the terminology to an Excel sheet then import it back in a new termbase then add this new one to the project.

    Let me know if all the above do the trick!

    Regards,

    Oana Nagy | QA Engineer | RWS Group

  • 0 in reply to Oana Nagy

    Hello Oana, 

    thank you very much for your answer.

    I tried to do "In Project Settings>Termbase>Search Settings, check the settings you have there, set the minimum match value lower and the search depth higher, see if you get more results." and this is what I set: 

    Now, something quite strange happened: 

    as to the segments were I know that the translated term is present in my TB, now this term is marked in red (which is great). However, when I take a look at the term recognition window, the name of the TB is visualized indeed, but no terms are shown:

    (I added the red mark since I prefer not to make the whole name public)

    What could have gone wrong?

    Unfortunately, "Reset Window Layout" doesn't help.

    As to your other suggestions, this is what I did:

    Both uploads had already been done. 

    When I try to add a new term, it works. I set my TB as "Standard" in the project settings, so the new terms are correctly added in my TB. Sometimes it happened that a term was already present in my TB, so when I added it again, the message "this term is already present, do you like to add it again?" (or something similar) appeared. Although it was already present, it wasn't marked in red. As already mentioned, only the terms from other TBs were marked.

    Excel import and export had already been done (this was originally a txt. glossary that has then been converted in Excel and then imported in a Trados TB.
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  • 0 in reply to Oana Nagy

    Hello Oana, 

    thank you very much for your answer.

    I tried to do "In Project Settings>Termbase>Search Settings, check the settings you have there, set the minimum match value lower and the search depth higher, see if you get more results." and this is what I set: 

    Now, something quite strange happened: 

    as to the segments were I know that the translated term is present in my TB, now this term is marked in red (which is great). However, when I take a look at the term recognition window, the name of the TB is visualized indeed, but no terms are shown:

    (I added the red mark since I prefer not to make the whole name public)

    What could have gone wrong?

    Unfortunately, "Reset Window Layout" doesn't help.

    As to your other suggestions, this is what I did:

    Both uploads had already been done. 

    When I try to add a new term, it works. I set my TB as "Standard" in the project settings, so the new terms are correctly added in my TB. Sometimes it happened that a term was already present in my TB, so when I added it again, the message "this term is already present, do you like to add it again?" (or something similar) appeared. Although it was already present, it wasn't marked in red. As already mentioned, only the terms from other TBs were marked.

    Excel import and export had already been done (this was originally a txt. glossary that has then been converted in Excel and then imported in a Trados TB.
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