Trados 2019 tried to set up for first time use then gives error Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started.

Question

This morning I opened Trados 2019 at home to proofread some documents before delivering. I completed all but the last document before I had to go somewhere else to work. When I turned on my computer in the new location, instead of opening, Trados 2019 tried to set itself up for first time use. I cannot understand why this has happened as it was working fine half an hour before. 
 Even setting it up for first time use (which makes no sense) I can't actually open it because I get an error (Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started.) and nothing happens. I am now stuck with no access to the software and can't find any support on the RWS website. Is it correct that you now have to buy a support contract for support when something goes wrong with Trados?? This sort of thing is the exact reason there is no chance I will be paying to upgrade to new versions.

Oana Nagy · Answer

Hello Joseph Harshaw , 
 This is the place to come when you are looking for help- you do not need a support contract at all for any licensing or installation issues. 
 When moving from one location to another- even for instance removing the computer from a docking station, then we would strongly advise in closing Studio properly and not leaving the machine is 'Sleep/Standby mode). 
 It is also very helpful if you post the full error stack, as this can help us identify the actual problem 
 
 With regard to the error, the following Gateway article should prove helpful 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038444

Trados Studio > 1. Trados Studio

Trados 2019 tried to set up for first time use then gives error Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started.