Problems with Lingotek Plugin - "Object reference not set to an instance of an object" upon pre-login attempt in Studio 2017

Hi everyone!

We we were hoping to improve some of our translation processes using this plugin:

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3295/lingotek-tms-plugin-for-sdl-trados-studio

When we try to pre-login (we enter the URL, as described in the manual above) we get the most-feared "Object reference not set to an instance of an object" message in Studio 2017. Studio crashes and that's it. It's our first try with this plugin. What could be the reason for this behaviour and how can we fix it?

Thanks for your ideas!

Best wishes,

Nina

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  • <SDLErrorDetails time="21.06.2021 11:21:08">
      <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
      <Exception>
        <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <HelpLink />
        <Source>LingotekTMS</Source>
        <HResult>-2147467261</HResult>
        <StackTrace><![CDATA[   at LingotekTMS.Service.Authentication.<Login>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
       at LingotekTMS.ViewModel.SettingsViewModel.<ShowLoginWindow>d__45.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at LingotekTMS.ViewModel.MainViewControlViewModel.ShowSettingsWindow()
       at LingotekTMS.ViewModel.MainViewControlViewModel.ToggleMenu()
       at LingotekTMS.Helpers.CommandHandler.Execute(Object parameter)
       at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)
       at System.Windows.Controls.Primitives.ButtonBase.OnClick()
       at System.Windows.Controls.Button.OnClick()
       at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
       at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
       at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
       at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
       at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
       at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
       at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
       at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
       at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
       at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
       at System.Windows.Input.InputManager.ProcessStagingArea()
       at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
       at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
       at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
       at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
       at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
       at Sdl.Desktop.Platform.Implementation.Studio.Run()
       at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
      </Exception>
      <Environment>
        <ProductName>SDL Trados Studio</ProductName>
        <ProductVersion>14.0.0.0</ProductVersion>
        <EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
        <ServicePack>NULL</ServicePack>
        <OperatingSystemLanguage>1031</OperatingSystemLanguage>
        <CodePage>1252</CodePage>
        <LoggedOnUser>LLS\NinaMoelbert</LoggedOnUser>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ComputerName>SURFACE4P-09</ComputerName>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>8303648 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>

    Hi Steven,

    thanks for the quick reply! Stack trace attached.

    My Studio version is 2017 SR 1 - 14.1.10018.54792

    I tried the following URLs for my pre-login attempts:

    https://sso.lingotek.com/login (I think that's the correct one)

    https://myaccount.lingotek.com/project/

    Both with the same result.

    Let me know if you need more information!

    Best wishes,

    Nina