Opening the termbase failed... It may be already opened in exclusive mode.

Question

Studio 2021 SR1 For 2 days I've been getting the following error message, and I cannot access my customer's online MT database. Is it a customer server problem? What's exclusive mode? That's new to me 
 Error message when attempting to open a server-based termbase in SDL Multiterm Desktop: Opening the termbase failed. It may be already opened in exclusive mode. 
 TIA Gary

Paul · Accepted Answer

Gary Crabb 
 I'd suggest you work with your customer through this KB: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032935

Trados Studio > 1. Trados Studio

Opening the termbase failed... It may be already opened in exclusive mode.

Error message when attempting to open a server-based termbase in SDL Multiterm Desktop: Opening the termbase failed. It may be already opened in exclusive mode.