Can't Reset 2021 Freelance Licence

Hey here,

I am unable to reset my SDL Trados 2021 Freelance Licence.

I followed the following steps to no avail: 

  1. Go to https://gateway.sdl.com/

 

  1. click on Trados Studio Licensing Help

 

  1. Click on Reset Licenseand then follow the prompts.

Still no solution?

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