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object reference not set to an instance of an object

Jan Willem van Dormolen

Hi all,

I hope you can help me. I keep getting this error message every time I scroll up to the first segment of a file.

Also, I get it when I try to open certain files for editing. The message appears and the file closes again, so I can't work on it.

I tried all the solutions mentioned in http://producthelp.sdl.com/kb/Articles/4984.html

I've read all or nearly all the message in this forum but they either do not apply to my situation or don't work. I'm at my wits end, I'm usually quite computer savvy, but this one breaks my back.
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    Jan Willem

    The problem is that this error message is a "generic" error message that does not give any indication as to what caused the error. It may come up in dozens of different situations.

    Did you try to "reset" Studio by deleting the 3 XML files in the user profile as explained in the KB article. Note that you need to close Studio before you delete the files, then relaunch Studio (it will ask you again to choose the profile and whether you want to install the sample project).

    Which version do you have? Are you running the latest build? If not, I suggest you install the latest Cumulative Update.

    What is your OS? How much RAM do you have?

    If all this does not help to solve the problem, you may need to contact SDL support so they can do a remote support session on your PC to find out what is going wrong.

    Walter
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    Jan Willem

    The problem is that this error message is a "generic" error message that does not give any indication as to what caused the error. It may come up in dozens of different situations.

    Did you try to "reset" Studio by deleting the 3 XML files in the user profile as explained in the KB article. Note that you need to close Studio before you delete the files, then relaunch Studio (it will ask you again to choose the profile and whether you want to install the sample project).

    Which version do you have? Are you running the latest build? If not, I suggest you install the latest Cumulative Update.

    What is your OS? How much RAM do you have?

    If all this does not help to solve the problem, you may need to contact SDL support so they can do a remote support session on your PC to find out what is going wrong.

    Walter
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