Hello Paul Golf ,

There are a few things i think need checking first.

Did you do a clean install of Studio (via your RWS Account) or has the 'image' been copied from one machine to the other?

If Studio has been copied, I recommend this is removed and installed directly from your account.

As you have mentioned you have installed Trados Studio, on a new machine- have you also transferred your resources (TM's/TB's etc) to the new machine?

I'm asking, because sometimes users overlook the fact, the resources are not saved in Trados Studio itself- but in the relevant folder on the machine-

for example-

If you have transferred the resources, please check they are available in the relevant folder.

Now create a new project using the default template (not one you may have transferred over as this will be looking in the wrong place).

If the problem persists, please share a screenshot of both the global and project settings. Any other screenshots that are relevant would also be helpful.

Its also worth noting that if you haven't transferred the license (i.e. activated the new installation on the new machine) this will be running only in trial mode and some features are NOT available so i would recommend activating as soon as possible.

Hi Steve

I did a fresh install by downloading Studio from my licenses in my RWS account. I copied the TM directly over from my old install on the other machine. The project was something I created fresh on the new machine, but using an existing TM. Actually it started out working fine - I was pleasantly surprised how simple it was. After a couple of days of using it however, suddenly the problems emerged. I don't want to transfer the license until I'm sure that the glitches have been worked out.

When click 'project settings' it turns up a dialogue box saying 'The translation provider 'xxx.sdltm' could not be opened and has been disabled'. When I click OK to remove the box it keeps reopening again straight away so I have to click multiple times before it disappears, or else reboot Trados (sometimes it doesn't disappear). I don't know what specific settings I could screenshot for you with the project - it's basically a vanilla install with default global settings.

Regardless of the project, the Translation Memories view won't open and it slows to a crawl when I try. Sometimes crashed outright...

Hi Steve

I did a fresh install by downloading Studio from my licenses in my RWS account. I copied the TM directly over from my old install on the other machine. The project was something I created fresh on the new machine, but using an existing TM. Actually it started out working fine - I was pleasantly surprised how simple it was. After a couple of days of using it however, suddenly the problems emerged. I don't want to transfer the license until I'm sure that the glitches have been worked out.

When click 'project settings' it turns up a dialogue box saying 'The translation provider 'xxx.sdltm' could not be opened and has been disabled'. When I click OK to remove the box it keeps reopening again straight away so I have to click multiple times before it disappears, or else reboot Trados (sometimes it doesn't disappear). I don't know what specific settings I could screenshot for you with the project - it's basically a vanilla install with default global settings.

Regardless of the project, the Translation Memories view won't open and it slows to a crawl when I try. Sometimes crashed outright...

Hello Paul Golf ,

Could you please provide screen shots of your settings (Global and Project) where we can see the TM(s)

This really does help us understand what maybe causing the issues.

I would also suggest creating a new local TM (the original TM maybe corrupted) and see if the issues persist with new TM.

Also please confirm exactly where you have the TM saved and whether you are also syncing with OneDrive (or similar).

The more information you provide, the easier it is for us to try and diagnose the issue.

Hi Steve

Please see screenshots:

1) Project settings

2) Project settings after attempting to re-initialize the TM

3) Attempting to click on Translation Memories tab in the bottom left (this can crash Trados altogether but in this case it did not)

4) After closing Trados and attempting to boot it up again. In this case Trados fails to load unless I go back and rename the user settings, whereupon it is rinse and repeat.

5) Location I saved my TMs to:

This PC/Documents/Studio 2017/Translation Memories

6) Yes my laptop is syncing with Onedrive