Hello Andrea Heras,

Its always a good idea, to tell us exactly what you have tried so that we do not cover the same ground.

One of thje main causes of the error is the AntiVirus/Firewall settings

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034866

This earlier thread also covers a number of possible solutions, including ensuring you are able to connect to (via your browser) https://1.1.1.1 

We use this to ensure there is actually a stable connection to Language Cloud.

Hi ,

many thanks for your advice and thanks for the quick answer.

I did have a look at the mentioned gateway article and I configured my AntiVirus/Firewall settings with the mentioned URLs exceptions. Regarding the connection to 1.1.1.1 , when I try to connect via my browser the website that appears is the one of my modem provider, which is quite strange.

Now I have detected that the error appears only when I open Studio for the first time. However if I turn off my Wi-Fi connection while the application is open and I reconnect to the Wi-Fi network the error disappears and the app connects to Language Cloud successfully, so I guess the problem is now solve.

Anyway, thanks a lot for the help.

Hi ,

many thanks for your advice and thanks for the quick answer.

I did have a look at the mentioned gateway article and I configured my AntiVirus/Firewall settings with the mentioned URLs exceptions. Regarding the connection to 1.1.1.1 , when I try to connect via my browser the website that appears is the one of my modem provider, which is quite strange.

Now I have detected that the error appears only when I open Studio for the first time. However if I turn off my Wi-Fi connection while the application is open and I reconnect to the Wi-Fi network the error disappears and the app connects to Language Cloud successfully, so I guess the problem is now solve.

Anyway, thanks a lot for the help.