Hello Danielle Brien ,

The error message is most likely indicating a corrupt plugins folder-

You should normally beable to fix this by simply renaming the plugins folder and then restart Studio

gateway.sdl.com/.../communityknowledge

Hi Steven,

Before writing for help I already tried the 4 options from your webpage:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032269

Workaround 1 Run a repair the installation
    (Ref.: gateway.sdl.com/CommunityKnowledge
Workaround 2 Reset SDL Trados Studio basic settings
Workaround 3  Reset SDL Trados Studio to default settings
  (Ref.: gateway.sdl.com/.../communityknowledge
Workaround 4: SDL Freshstart app
  (Ref.: appstore.sdl.com/.../)

And I still have the error message:
"Sdl.Desktop.Platform.CommandBars.IActionService could not be started"

The unbelievable thing is that the problem occurred after a session with one of the SDL Trados service technicians who tried to fix a problem with your free NMT service!
(He installed: Language Weaver Cloud app – to connect with your free NMT service) 

Previously, I was able to start and use the software.

We have 2 SDL Trados Studio Freelance 2021 (with the Plus option) on 2 PCs.
One of the systems is down and we are losing money because of this!

Any solution?

Regards

Danielle Brien

I think the problem may be related to app versioning based on the error message.  Please can you close Studio, then delete all the files/folders inside these locations:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins 

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins

 c:\ProgramData\SDL\SDL Trados Studio\16\Plugins

Restart Studio and make sure that it's working without the plugin.  If it is you can now install the plugin again, but please make sure you are using the correct version for your version of Trados Studio.  There are two versions for 2021:

4.2.13.4 for all versions up to CU6 - this would be 16.1.6.4276

4.2.14.1 for all versions above CU7 - this would be 16.1.7.4397

I'd also note that the response from Steve was marked as a verified response so after this nobody will see any further comments from you.  It's better to only mark the response as verified when your problem is actually solved.

Danielle Brien

I think the problem may be related to app versioning based on the error message.  Please can you close Studio, then delete all the files/folders inside these locations:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins 

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins

 c:\ProgramData\SDL\SDL Trados Studio\16\Plugins

Restart Studio and make sure that it's working without the plugin.  If it is you can now install the plugin again, but please make sure you are using the correct version for your version of Trados Studio.  There are two versions for 2021:

4.2.13.4 for all versions up to CU6 - this would be 16.1.6.4276

4.2.14.1 for all versions above CU7 - this would be 16.1.7.4397

I'd also note that the response from Steve was marked as a verified response so after this nobody will see any further comments from you.  It's better to only mark the response as verified when your problem is actually solved.