continued problems with Case No. 00631703

Question

Dear support team, 
 
 I have just found another issue - I am not able to create the right return package - my Customer cannot read it (I can only send him the xliff file but i tis not sufficient), please see teh strange icon attached. 
 Could we arrange another remote session please?

Thank you!

Oana Nagy · Answer

Hello Irena Balicka , 
 A return package will normally only ever contain the translated sdlxliff file. 
 Any other resources that you receive with the original ppx are not returned. 
 Could you please explain what else the client actually requires?

Oana Nagy · Answer

Irena Balicka Support Case Id : 00632523. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Studio > 1. Trados Studio

continued problems with Case No. 00631703