Hello Oya Birel-Memege,

Please follow the steps described in this knowledge base article and let us know if it works:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034055 

Did it help?

Regards,

Dear Oana,

I have already tried all the mentioned options but unfortunaktely none helped. I am really desperate now because I cannot accept any bigger translation projects as I am not able to open the files in the editor. Yesterday I deleted the Trados software from my PC end re-installed it, even that did not work ... 

Oya Birel-Memege,

Sorry to hear this Oya, So you said you tried ALL the steps in the article, including the ones in here:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 for repair and reset?

Does it happen to all your projects or only specific ones?

Can you try and open the files as single files for translation?

Regards,

Dear Oana,

the renaming of the files worked to reset the program. Many thanks for your assistance!

Dear Oana,

the renaming of the files worked to reset the program. Many thanks for your assistance!