I upgraded my Studio Freelance to Freelance Plus in order to worek on two computers. I installed Studio on my new computer, but can't update it on my old computer. My account says that my license has 1 "in use" and 1 "available". I tried deactivating the product on my old computer, but received the message "Deactivation failed. Login for this product key has been restricted. Contact the system administrator for assistance." Is there something that can/should be done?
According to our system, you have already processed the upgrade, installed and activated Trados Freelance Plus on a device. If you want to use the second activation on another device, you can use the same code to activate. If you want to deactivate your currently used activation, please let us know and we will submit a case for you.
Kind regards,
Elisa
Elisa Maxim| RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I can't use the code on my older computer, because it still has my older Freelance 2021 (which I have activated earlier with another code and can't deactivate now). I have indeed installed Freelance Plus to my new computer successfully, but since your system (and my account) says that I have Freelance Plus installed on only one device, I'm unsure whether or not the Studio on my old computer will continue to work normally.
Support case no. 00639555 has been submitted to reset your first activation. Please check your inbox for updates on its status. Afterwards you will be able to activate Freelance Plus on two devices of your choice.
If you have any questions, please let us know.
Kind regards,
Elisa
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you. RWS Support helped me solve the issue.
Thank you. RWS Support helped me solve the issue.
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