Setup did not complete, higher version detected

I am trying to run a repair installation of Trados Studio SR1. Unfortunately, this is what I get:

Error message during Trados Studio 2021 SR1 repair installation stating 'Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.' with an OK button.

I have already checked the information here https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032886

This does not help. So your help is needed urgently and highly appreciated.



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[edited by: Trados AI at 4:37 AM (GMT 0) on 29 Feb 2024]
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