Hello!
I am denied access to opening a package in Trados Studio 2021 latest version (Trados Studio 2021 SR2 - 16.2.8.9097). I attach copy of my screen. This issue first appeared after I updated to the latest version and has been happening consistently ever since.
I would appreciate any tips on how to fic this problem.
Regards,
Isabel
I think you can solve this one or both of these solutions. First check whether your anti-virus software is picking something up in the updated version of Trados Studio:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038682
If that doesn't help then you probably need to reset Trados Studio. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old\
Finally restart Trados Studio and try to open your package again. All being well you'll be up and running again.
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I think you can solve this one or both of these solutions. First check whether your anti-virus software is picking something up in the updated version of Trados Studio:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038682
If that doesn't help then you probably need to reset Trados Studio. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old\
Finally restart Trados Studio and try to open your package again. All being well you'll be up and running again.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you Paul! I uninstalled and re-installed my antivirus (AVAST) and the problem was fixed.
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