Hello Maria Troitino de Bertona

The latest version of Studio is Trados Studio 2021 SR2 - 16.2.9.9198 not that it should matter.

Please can you clarify, when you launch the  DeepL app and you want to authenticate your API, is the API field empty or populated?

We are aware of an issue whereby it works if you have a pre-populated API key but then you include a space then immediately remove the space (basically update the API key field)
Does that work for you?

Another area to look into is C:\Users\[username]\AppData\Roaming\SDL\SDL Trados Studio\Studio16 where you have some bin files.
One of them is TranslationProviderCredentialStore.bin

Looking forward to your update

Lyds

Thanks, Lydia.

I updated my Studio version (I did not notice that I had not checked for updates after installing in a new PC!) just in case, but Deepl does not get enabled anyway, same problem.

The API field is populated with a new API key I copied and pasted from my DeepL account, and the key does not seem to be the problem (if you input an incorrect key, a red error notice comes up).

I do have two different bin in my Studio 16 folder, TranslationProviderCredentialStore.bin and TranslationProviderCredentialStore.bin2 (I suppose the two different API keys I tried were store...).

I removed all the rest of the plugins I had installed, plus all the TMs I was meaning to use in the same project, and I also changed the interface language to English, just to try,  to no avail.

Any other ideas will be very much appreciated!

Adela

Maria Troitino de Bertona

Did you remove the 2 bin files? Did you try paste the API key in, add a space and remove the space?

Looking forward to your update so we can get this resolved as soon as possible

Lyds

Thanks, Lydia!

Unfortunately, the result is still the same... after removing the 2 bin files and pasting the API key (adding and removing a space o just pasting the API key). "The translation provider... could not be opened and has been disabled".

I wonder if there's anything else in my Windows settings that I could check (though no errors came up when I installed Studio and the DeepL plugin). I am running Windows 10 Pro, Version 21H2, Compilation 19044.1415.

Really a bit at a loss with this one!

Thanks in advance for your additional suggestions.

Adela

I forgot to add that I also tried a Repair of Studio from the Control Panel...

Hello, Lydia. Still look for a solution to this problem! Thanks for your follow up soon?

Thanks!

Adela

Just an update for anyone who is following this thread 

The concern:

Maria Troitino de Bertona had the following: 

This was regardless of language pairs selected. Furthermore the API worked on other machine. So it was clear this was local to her machine.

Advice:

While it is a known issue, the solution described here did not work: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034631

The final fix:

However the fix came as a result of turning UAC off as described here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0028994

Then Running a repair on Studio

Thank you Maria Troitino de Bertona for your patience and for Oana Nagy help. Mighty glad we got this one solved 

Lyds 

Just an update for anyone who is following this thread 

The concern:

Maria Troitino de Bertona had the following: 

This was regardless of language pairs selected. Furthermore the API worked on other machine. So it was clear this was local to her machine.

Advice:

While it is a known issue, the solution described here did not work: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034631

The final fix:

However the fix came as a result of turning UAC off as described here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0028994

Then Running a repair on Studio

Thank you Maria Troitino de Bertona for your patience and for Oana Nagy help. Mighty glad we got this one solved 

Lyds 

Thanks, Lydia and Oana for your patience, dedication and knowledgeable help!