Trados Studio 2021 crushes

Question

SDL Trados Studio 2021 crushes without any warning! Impossible to work! When will it stop? I'm thinking about getting refund for this program, because it is causing me huge problems and losses as well!
I am very angry, because it is reoccurring for a quite long time now. I have received help from Support, but although it gets a little bit better for a while, however it is not resolved permanently. I never know when Trados will crush and if I will be able to finish a project or if I will have to cancel a project or even suffer from sanctions from unhappy clients.

Has anyone found a permanent and an effective solution to this huge Trados problem? Or now we can see the end of Trados era and we have to think about another alternative program to purchase as soon as possible?

Paul · Answer

Viola Vilde 
 I'm sorry to read you're still having problems. I checked the support database and can see you raised four cases in 2021. They don't seem to point to one problem though as one was a corrupt file, another a problem logging into Language Cloud, another requiring a .NET update, and one that occurred when you tried to edit segment but subsequently unable to reproduce with support. 
 So when you ask " Has anyone found a permanent and an effective solution to this huge Trados problem? " I'm not sure where this is coming from. I'm happy to arrange for support to take another look if you have a problem you can show them? 
 Otherwise, based on your description, I can only suggest the usual checking antivirus programs, resetting the application, not working on cloud drives (one drive, dropbox etc.).

Paul · Answer

Viola Vilde I think it would be worth a support engineer taking a look at your set up to try and identify why you are having these problems. I don't think they are all related to Trados based on the history but perhaps support can identify something there that would help you to resolve wherever this is coming from. So I have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00658669 .

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Studio > 1. Trados Studio

Trados Studio 2021 crushes