Can't reset license Trados Studio 2019

Hi, 

Can anyone help me with this error?

RWS Account webpage with an error message box stating 'An error has occurred' and instructions to reload the page and a link to the OOS homepage.

We want to deactive a license but we can't access the computer so the 2nd option is resetting it but it keeps showing this error.

Please help me.

Sincerely,

Thanh



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[edited by: Trados AI at 6:21 AM (GMT 0) on 29 Feb 2024]
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