Hi,
I need to transfer my licenced Trados Studio to a laptop (up until now it has been running on a regular computer). I know I have to deactivate the licence first, but I've read too many people having issues with it! I'm quite afraid to lose valuable working time trying to solve the issue afterwards, so I'm trying to make sure everything will run smoothly before doing anything.
Do you have any advice, experience or comment to share on this transfer?
Hello Ingrid Fischer
First I recommend to install Studio 2021 on the laptop as this doesn`t require to deactivate the license: Studio 2021 installer:
https://downloadcentercdn.sdl.com/TP/Trados/T2021/CUs/SR2_CU9/TradosStudio2021_SR2_CU9_9198.zip
When you`re ready to move to the laptop simply try to deactivate the license from the current computer from Studio > Help > Product activation. If you have any issues with the deactivation we will log a case for you and one of the RWS engineers will help.
Thank you,
Sorin
Hi Sorin,
Thank you for your quick answer :) I have installed Trados on the new laptop.
I have a licence for Studio 2019 and thus installed Studio 2019 on the new one. Is that correct?
Thank you very much for you advice, I will try it this evening and let you know how well it worked 
Ingrid
Hello Ingrid Fischer
Yes, that is correct. For some reason I assumed that you have Studio 2021, sorry.
Thank you,
Sorin
Hi Sorin,
This is me again, posting from an account that has been updated with my new professional email-address.
During the WE, I purchased the latest upgrade from Studio 2019 to Studio 2021 from this account. I then received a link to the download page of all the different softwares I was entitled to. I have downloaded Studio 2021 from there and installed it on my laptop. The licence appears as “active” on my RWS-online profile.
BUT : the Trados version refuses the licence activation code, branding it "invalid" for some reason.
I have filed a ticket with the support team, but I have already lost around 3hours of valuable work this morning and I need to find a solution. Could you maybe help me?
Ingrid
Hi Sorin,
This is me again, posting from an account that has been updated with my new professional email-address.
During the WE, I purchased the latest upgrade from Studio 2019 to Studio 2021 from this account. I then received a link to the download page of all the different softwares I was entitled to. I have downloaded Studio 2021 from there and installed it on my laptop. The licence appears as “active” on my RWS-online profile.
BUT : the Trados version refuses the licence activation code, branding it "invalid" for some reason.
I have filed a ticket with the support team, but I have already lost around 3hours of valuable work this morning and I need to find a solution. Could you maybe help me?
Ingrid
Hi Ingrid. I found this case from you but it seems to have been resolved already?
Case Number 00671918
You might need a new case... tagging Sorin Perta and he can suggest the best approach.
Paul Filkin | RWS Group
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Hi Paul,
I wasn't aware this case was closed... I replied this WE explaining how the licence doesn't work. This may be why I haven't received any feedback yet :/
I will file a new case anyway, as time is of the essence here.
Thanks for your quick and precise answer :)
Ingrid
Sorin & the Help Desk just contacted me, so I'm sure we'll find an answer :)
Hi everybody, just wanted to give a quick feedback: the support team helped greatly and everything went well. I can now enjoy my new Trados 2021 with all its functionnalities :)
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