Unable to log in to Language Cloud

Hello,

When I try to log in to Language Cloud in Trados Studio 2021, I get this message:

The user's RWS ID is not linked to any RWS Language Cloud account. Please create an account or contact the Language Cloud account administrator.

And when I try to log in to Language Cloud on its website, I get this message:

An account has already been linked to your organization. We recommend that you contact your account administrator for helping you with the user configuration. Alternatively, contact the support team.

I just made my RWS account today, so I have no idea why I have this issue.

Can you please help me?

Thank you.

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