Cannot activate the new licence

Question

Hello, 
 I purchased an upgrade from Freelance to Professional. Unfortunately, I upgraded the licence on my account before deactivating the old one. Now, I cannot deactivate the product in Trados and activate the new product. My old licence is not available on my account page either. Please help.

Sorin Perta · Answer

Jurgita Ziabkinaite We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00681440 .

Trados Studio > 1. Trados Studio

Cannot activate the new licence