Whenever I try to sign in to Trados Studio, a message pops up saying there is no internet connection. Although my internet connection is operating, I still can't access my account. What shall I do?

Whenever I try to sign in to Trados Studio, a message pops up saying there is no internet connection. Although my internet connection is operating, I still can't access my account. What shall I do?
Please see the following article https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034866 If the problem persists, please let us know and we will submit a case with our technical team for you.
Hope this helps.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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