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I hit the little bell to do an update and now I can't get studio to open anymore. I did the repair thing and even completely reinstalled. I get a message that the install was ok but then the software won't start up. Ideas?
I hit the little bell to do an update and now I can't get studio to open anymore. I did the repair thing and even completely reinstalled. I get a message that the install was ok but then the software won't start up. Ideas?
Hello Tracey Samadi
Do you have any error message when trying to start Studio? If yes, please attach a screenshot.
Thank you,
Sorin
It acts like it's going to start (I see the start-up logo), another little box flashes quickly (too fast for me to see what it is) and then nothing. I've tried deleting and then reinstalling and also repairing. I even deactivated the license to see if maybe that was the problem and still the same. Thankfully I have it on another machine (2nd license) so I can work and it starts just fine. It all started when I hit the latest update bell in the software.
Hello Tracey Samadi Alan Lounds Jones
Please try to reset Studio as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669
Thank you,
Sorin
I did this and it worked. However, I now have to re-install my plug-ins. I have tried repeatedly to install the Google API validator but it won't work. I do the full installation but it does not appear in "Installed plug-ins". Also, the Ctrl+Return shortcut no longer functions.
Hello Alan Lounds Jones
Renaming the files from the article has reset Studio to default settings so the shortcut needs to be set up again from Studio > File > Options > Keyboard Shortcuts.
Regarding the Google API validator app try to copy it in the following location on your computer, while Studio is closed: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages\
Then try to open Studio again and see if the app is installed.
Thank you,
Sorin
Hello Alan Lounds Jones
Renaming the files from the article has reset Studio to default settings so the shortcut needs to be set up again from Studio > File > Options > Keyboard Shortcuts.
Regarding the Google API validator app try to copy it in the following location on your computer, while Studio is closed: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages\
Then try to open Studio again and see if the app is installed.
Thank you,
Sorin
Shortcut fixed.
If you mean the file Sdl.Community.GoogleApiValidator.exe, I did that to no effect.